Returns Policy

REFUND POLICY & ORDER CANCELLATION: 

At CAI, customer satisfaction is our top priority. We understand that sometimes plans change, and you may need to cancel an order. Please review our cancellation policy below: 

1. Order Cancellation:

Before Shipment:

  • If you wish to cancel your order, please contact our customer service team at [info@caigroup.co.in/8146681722] within 24 hours of placing the order.
  • Cancellations made within this timeframe will be processed without any penalties, and you will receive a full refund.

After Shipment:

  • Once your order has been shipped, it cannot be canceled. However, you may return the product in accordance with our Return Policy..

2. Subscription Cancellation:

Monthly Subscriptions:

  • To cancel your monthly subscription, please notify us at least 7 days before the next billing date to avoid being charged for the upcoming month.
  • Cancellations made after this period will be effective from the next billing cycle.

Annual Subscriptions:

  • Annual subscriptions can be canceled within the first 30 days of purchase for a full refund.
  • After 30 days, cancellations will be processed at the end of the current subscription period, and no partial refunds will be issued.

3. Refunds:

Processing Time:

  • Refunds will be processed within 5-7 business days from the date of cancellation approval.
  • The refunded amount will be credited back to the original payment method used for the purchase.

4. How to Cancel:

To cancel your order or subscription, please follow these steps:

  • Contact Us: Reach out to our customer service team at [info@caigroup.co.in/9711806684].
  • Provide Details: Provide your order number, name, and reason for cancellation.
  • Confirmation: Await a confirmation email from us confirming your cancellation and refund details, if applicable.

5. Exceptions:

  • Promotional Items: Orders for items purchased on sale or with a discount code may be subject to different terms and may not be eligible for cancellation or refunds. Please refer to the terms and conditions of the promotion.

5. Contact Us:

If you have any questions about our cancellation policy, please contact us at:

  • Email: info@caigroup.co.in
  • Phone: 9711806684
  • Address: 4/392 vivek khand gomati nagarnlucknow 226010

Feel free to adjust the details according to your company’s specific practices and policies. This template aims to provide a comprehensive and customer-friendly cancellation policy for CAI .